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Practice Manager

Sharna
Arnold

I look after how Prosper Law runs day to day, so our lawyers can focus on the legal advice and you always know where your matter is up to.

In the legal industry since 2011Diploma of Legal ServicesLaw firms and in-house teams
Sharna Arnold, Practice Manager at Prosper Law
15+Years in the legal industry
2025Joined Prosper Law
2026Became Practice Manager

“Clear communication is important, so I aim to make sure you always know what’s happening with your matter.”

I’m Prosper Law’s Practice Manager. I oversee the day-to-day running of the firm and make sure our team, systems and processes work well, so you get an excellent client experience. That covers client onboarding, matter management, billing and compliance, staff training and process improvement, and supporting our lawyers so they can give practical, responsive advice.

I started at Prosper Law as a Senior Paralegal in early 2025 and became Practice Manager in 2026. In that paralegal role, my work included assisting our contract lawyers to review and draft contracts, supporting our employment lawyers and updating clients on how their matters were going, helping to spot unfair contract terms and keep clients on the right side of the Australian Consumer Law, and handling contract reviews and legal research.

Ask me about

Client onboardingWhat happens nextFees and billingTimeframesComplianceProcess improvement

How a matter moves through Prosper Law

1

Our lawyers

They give the legal advice.

2

Our paralegals

They help with the day-to-day conduct of your matter.

3

Me

I oversee the operations: the right processes, the right people and timely communication with you.

I have visibility across the whole life of a matter, from the first time you contact us.

What happens behind the scenes

Much of my work happens where clients don’t see it. I refine our internal processes, oversee client onboarding, manage compliance requirements, give the team training and resources, monitor workflows and keep looking for ways to work more efficiently. You benefit from clearer communication and a smoother experience.

Career at a glance

2011Started in the legal industry as a legal secretary
2017Moved into a paralegal role
2025Joined Prosper Law as a Senior Paralegal
2026Became Practice Manager

Before Prosper Law.

I worked across law firms and in-house legal teams, in both private practice and in-house roles. My experience covers franchising, commercial law, litigation, debt recovery, employment law and body corporate matters. I supported legal teams, managed large-scale legal projects and put process improvements in place.

What I’m proud of

Strengthening the operational foundations of the firm. That means reviewing and improving how we handle client intake, matter management, workflow tracking, billing, compliance and team support.

Questions clients ask me

What’s the next step?

I help you understand where your matter is up to, what’s underway and what milestones or deadlines are coming. I want you to always know what’s happening with your matter.

How much is this likely to cost?

I explain the scope of work, how our fees work and anything that could affect the cost. I want you to feel confident you understand what work is being done and how you’ll be billed.

How long will this take?

Legal matters can be unpredictable, so I give you realistic expectations on timing and keep you informed if something comes up that could affect progress.

What slows a matter down?

Usually it’s balancing competing priorities and coordinating several parties. Legal matters rarely move in a straight line, and progress can depend on getting information, hearing back from third parties and changing circumstances. My job is to help keep things on track and keep you informed.

Qualifications

Diploma of Legal Services

Australian Institute of Management.

Certificate in Justice Services – JP (Qual)

TAFE Queensland.

Certificate III in Business Administration

Major Training Group Australia.

Outside work

I spend a lot of time with my retired racing greyhound, who now enjoys a much slower pace of life and serves as my unofficial work-from-home assistant. I also love checking out new local restaurants and bars, and a good margarita is hard to beat.

Book an Initial Consultation

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