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ECommerce Lawyers for Australian Businesses

Our team of professional eCommerce lawyers work with eCommerce businesses across Australia. Our fixed-fee legal services, free consultation and deep knowledge of digital business mean you are in good hands.

We provide our clients with the best website terms and conditions. We also provide consumer and privacy law compliance ​advice and much more.

Get your online business to stand out from the crowd and provide your website customers with the best experience. Engage with an experienced team of eCommerce lawyers who understand how to combine legal compliance with the customer journey.

​Choose Prosper Law for your eCommerce legal advice and needs. Learn why we are the best eCommerce lawyers and how we provide affordable legal solutions.

Contact us for a free consultation

Our eCommerce Legal Services

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Website Terms and Conditions

eCommerce lawyers Australia provide clients with website terms and conditions and other documents to support online businesses.

Our legal team has helped online businesses follow rules with simple website terms and conditions.

We can help you to ensure your website complies with Australian law and the requirements of third-party platforms.

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Australian Consumer Law Advice

We help eCommerce business to comply with Australian consumer laws. Our team provides legal advice about consumer warranties, misleading advertising, consumer guarantees and faulty goods and services.

We can provide legal representation if you have a dispute with a consumer or supplier. Your business may save money on customer claims, protect its goodwill and reputation and achieve better outcomes.

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Compliance and Regulatory Advice

It is important to seek expert legal advice if a regulator contacts you. The ACCC or the Australian Information Commissioner may contact you.

eCommerce legal advice can help you navigate any potential legal issues that may arise. And remember, a customer complaint to trade trading or the ACCC does not mean that you have breached the law.

If a customer threatens to complain or you have a data breach, contact our eCommerce lawyer for help.

Legal Documents for Online Businesses

Your online business is likely to need contract terms. Whether it is with suppliers, customers or other third parties, getting the right legal documents in place is important.

Our team of eCommerce lawyers can help elevate your legal documentation. Reach out to us today for a fixed fee quote so that we can help your eCommerce business.

Why Choose Our Legal Team?

Fixed legal fees for website terms and conditions

We offer our eCommerce legal services on a fixed fee basis. Our clients know how much they will pay for our services upfront. We pride ourselves in giving our clients a positive experience and doing away with unknown legal bills.

We are a top-rated contract law firm

Choosing legal experts offers a wide range of options. At Prosper Law, our eCommerce lawyers have provided Australian online businesses with top-rated advice.

Take a look at our reviews and learn why clients across Australia choose us.

We work with some of Australia’s largest companies

Our law firm packs a punch when it comes to the calibre of clients we work with. Our clients include international retailers distributors and reputable brands.

Australian companies seek legal advice from Prosper Law because of our experience in drafting, reviewing and negotiating agreement terms.

Our Client Case Studies

Website terms and conditions for aggregator platform

Our lawyers have worked with aggregator sites to ensure that:

  • they facilitate the sale and purchase of third-party goods and services in a way that does not expose them to material risk
  • they can enforce the website terms against buyers and sellers
  • buyers and sellers are well-informed about how the site operates

Managing unfair contract terms risk with customer terms

Our client had customer contract terms that were not compliant with the unfair contract terms laws. The acceptance of the contract terms was not well documented and difficult to enforce.

Our eCommerce lawyer worked with our client to:

  • redraft the contract terms to protect the company and comply with UCT laws
  • redesign their automated contract process. This ensured that acceptance was well documented and a copy of the terms kept for record-keeping
  • identify the customer entity correctly to enforce the terms.

Website and marketing compliance review

An eCommerce lawyer can prepare exceptional website terms. However, there may be other parts of a website that do not comply with legal standards.

Our eCommerce legal team reviewed a large website that sold goods. Our review identified inconsistencies in customer messaging which had led to confusion. We also highlighted several areas that were misleading and deceptive. Our eCommerce lawyers recommended changes to improve messaging and ensure the website was compliant.

What our clients say

Deborah Lawrie
Deborah Lawrie
2024-05-15
Brooke Ferris at Prosper Law has helped me navigate copy write issues and a Life Rights agreement. Brooke is thorough, fast, efficient and knowledgable and has a no fuss down to earth approach. I am very grateful for her help.
CENDRÉ AUSTRALIA
CENDRÉ AUSTRALIA
2024-04-24
Prosper Law were so easy and quick to communicate with. Employment Lawyer, Krystal, was incredibly helpful. We were on a tight schedule and she made it happen quickly and efficiently, meanwhile answering any and all our questions we had regarding the contract. Highly recommend!!
Miguel Diaz
Miguel Diaz
2024-03-14
Parkinson’s Queensland engaged Prosper Law to assist with a contract review. Their contract lawyer was fast, approachable and provided excellent customer service. Highly recommend Prosper Law if you are looking for a well-rounded contract lawyer or need help with contract reviews.
Elizabeth Roughan
Elizabeth Roughan
2024-01-31
First timer to this online service but loved it. Quick, efficient and online so no dressing up to go into the city! Have already referred a business partner. Will continue to get advise on contracts from them moving forward.
Merzi Mody
Merzi Mody
2023-11-24
Unfortunately (despite all the positive reviews) our experience with Prosper was extremely disappointing and I have fed this back to the firm. We had one of our lead-in consults with an Associate Lawyer at Prosper on Tue 21.11.23 (15mins) and in LESS THAN 2 days we accepted Prosper's contract/terms, only to be told "we do not have the capacity to take on this matter". We were instead told, "you can use the “Find A Solicitor” function on the Queensland Law Society website to find a lawyer”. During this period there had been no change to the content/scenario regarding the matter whatsoever. It made the whole interaction with Prosper frustrating and unrewarding for us personally.
Holly Teague
Holly Teague
2023-09-11
Big Thank you to Krystal and Prosper Law for expediting my employment contract and getting it back to me within 48 hours. Would definitely recommend if you are looking for an employment lawyer.
Larissa Rogers
Larissa Rogers
2023-09-09
I came across Prosper Law while searching for an Employment Lawyer for a recent dispute. I had the pleasure of working with both Krystal and Farrah and I am extremely grateful for their attention to detail and guidance throughout my matter.
Yatin Kulkarni
Yatin Kulkarni
2023-08-29
Absolutely fantastic work by Carlyn Sicat and Farrah Motley by turning around the review of my Contract within 24 hours. Crystal clear recommendations and therefore didn't need any follow up. Highly recommended recommend them if you need an employment lawyer!
Connor Summers
Connor Summers
2023-08-09
Our business needed urgent legal advice for several employment law matters. Prosper Law’s employment contract lawyers were quick to respond, offered a fixed fee price for their legal services and were able to achieve a great result for our business. For any employers looking for a quality employment law firm, we highly recommend the team at Prosper Law.
Jane Gentle
Jane Gentle
2023-08-02
If you are looking to hire a legal counsel on retainer, I highly recommend the Prosper Law legal team. Having engaged with Prosper at work over the past 5 months, I have found them to be great in-house lawyers and who know their stuff when it comes to contract reviews, employment law advice and marketing and consumer law… and they’re reasonably priced

Book an initial consultation

Contact an Australian eCommerce Lawyer Today.

If you would like to contact an online lawyer, you can complete the contact form, email or phone Prosper Law. If you know you need to speak to an online lawyer, but you’re not sure exactly what your legal problem is – we can help you. Get in touch today and discover why Australian businesses choose Prosper Law’s team of lawyers.

Contact us for a free consultation

How did you hear about us?

eCommerce Law FAQs

Do I need an ABN for eCommerce in Australia?

In Australia, businesses that sell goods or services must register an Australian Business Number (ABN). This includes e-commerce traders. An ABN is needed for taxes, to show credibility, and to identify the business owner.

What is a consumer guarantee?

A consumer guarantee is also called a statutory warranty. They refer to a set of rights and protections provided by law to consumers when they purchase goods or services. These guarantees are a fundamental aspect of consumer protection laws. The following is a list of some of the consumer guarantees found in the ACL:

  • Goods must be of acceptable quality, fit for the purpose they were intended for, and match any description or sample provided to the consumer.
  • Consumers have the right to undisturbed possession of goods, meaning they should have clear title and ownership of the purchased goods.
  • Businesses selling goods must have the right to sell them (clear title) and consumers must have the right to own them without any undisclosed encumbrances.
  • Services must be provided with due care, skill, and expertise and must be fit for the purpose for which they were purchased.
  • If a product or service does not meet the consumer guarantees, consumers have the right to seek remedies. This can include repairs, replacements, or refunds.
What is the mandatory ACL wording?

The following is the wording that must be used to inform consumers of their legal rights:

For goods, the mandatory wording should include the following phrase or something similar:

“Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”

For services, the mandatory wording should include the following phrase or something similar:

“Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: (i) to cancel your service contract with us; and (ii) to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

What kind of eCommerce legal documents to you prepare?

If your business buys and sells over the Internet, we can also help with:

  • Drafting privacy policies for eCommerce businesses
  • Drafting website terms of use for eCommerce businesses
  • Drafting eCommerce terms and conditions
  • Drafting sales and refund terms and conditions
  • Providing legal advice on the rights and obligations of eCommerce businesses
  • Reviewing marketing, social media and advertising campaigns to ensure legal compliance
  • Reviewing and negotiating supplier agreements, including agreements with overseas suppliers
  • Managing consumer disputes for e-commerce businesses
  • Dealing with regulatory authorities, including regulatory investigations

Providing legal advice on consumer rights and the Australian Consumer Law.

How much does it cost for website terms and conditions?

Our legal fees to prepare custom website terms generally range for $850 to $2,500 plus GST.

Do I need terms and conditions on my website?

If your website has a warranty, it should include the required Australian Consumer Law wording.

You might need a privacy policy if you have an online business, especially if you handle sensitive personal information. It could be a legal requirement.

Our eCommerce lawyer will discuss your business and the products or services you will be selling. We will then advise you on what your website terms and conditions need to include.

What kind of legal services does your e-Commerce lawyer provide?

Our team of eCommerce lawyers draft website terms and conditions and provide legal advice to online businesses.

We provide the following online legal services:

  • reviewing and/or preparing website terms and conditions
  • review of online shopping terms and conditions for online sales platforms such as Shopify and Marketplace
  • drafting and/ or reviewing appropriate policies and procedures. This will ensure that your eCommerce activities comply with the law (i.e. privacy policies, cookie policies etc.)
  • domain name licensing
  • drafting and interpreting returns policies
  • software and intellectual property licensing agreements
  • review and/or prepare sale of goods and services agreements
  • legal advice on issues such as product safety, warranties, and consumer guarantees

If you are seeking legal advice on eCommerce and website terms and conditions, look no further than Prosper Law. Contact us today to schedule a consultation with one of our e-Commerce lawyers. Take the first step towards protecting your business and your customers.

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